Terms of service
These Terms of Service govern your use of Cafora Host services. By deploying a server with us you agree to these terms. If you do not agree, do not use our services.
Effective from deployment. Last reviewed September 2026.
1. The Service
Cafora Host provides managed Minecraft server hosting. Our Minecraft Server product runs on dedicated enterprise hardware in Kuala Lumpur, Malaysia. We provision a Pterodactyl Panel instance per customer, through which you manage your Minecraft server. The service includes DDoS protection, automated backups, and access to our support team.
2. Provisioning
Once payment is confirmed, your server is provisioned on the next available node. Most servers are ready within minutes. You will receive your panel credentials and server IP by email. It is your responsibility to keep these credentials secure. We provision servers on a first-come, first-served basis; in the unlikely event that capacity is unavailable, we will notify you with an estimated timeline and you may cancel for a full refund.
3. Payment and Billing
All prices are listed in Malaysian Ringgit (MYR) and billed on a monthly cycle. Payment is due at the start of each billing period. We accept payment through the methods listed on our checkout page. If payment fails, we will notify you and your server may be suspended after a grace period of seven days. Suspended servers are preserved for fourteen days, after which data may be removed.
4. Refunds
You may request a refund within seventy-two hours of your initial payment by contacting support. Refunds are issued to your original payment method. Refunds are not available for subsequent billing cycles. If we fail to deliver the service as described and are unable to remedy the issue within a reasonable time, you are entitled to a pro-rated refund for the affected period.
5. Acceptable Use
You may use your server to host any Minecraft Java Edition gameplay that complies with the Minecraft EULA. You may not use the service to distribute malware, host phishing content, send unsolicited bulk communications, or engage in any activity that violates Malaysian law. You are responsible for the content your players generate on your server. We reserve the right to suspend any server that causes network instability or is the subject of a valid abuse report.
6. DDoS Protection
Inbound DDoS protection is included with every server. We route traffic through Path Network filtering before it reaches your node. This protection is best-effort: while we design the network to absorb volumetric and application-layer attacks, we do not guarantee immunity from every attack vector. If an attack degrades service for other customers on the same node, we may take steps to isolate the affected server.
7. Support
Support is available through the channels listed on our website. We aim to respond within a few hours during business hours. Support covers issues related to the hosting infrastructure, the Pterodactyl Panel, and connectivity. It does not cover plugin configuration, modpack assembly, or custom development unless explicitly offered as a separate service.
8. Data and Backups
Automated backups are included with every plan and stored off-server. You may also create manual backups through the panel. We take reasonable measures to ensure backup integrity, but we recommend keeping your own copies of irreplaceable world data. We are not liable for data loss resulting from circumstances outside our control, including force majeure events.
9. Upgrades and Downgrades
You may upgrade or downgrade your plan at any time through the panel. Upgrades take effect immediately; the price difference for the remainder of the billing cycle is prorated. Downgrades take effect at the start of the next billing cycle. Your world data persists across plan changes.
10. Termination
You may cancel your service at any time. Cancellation takes effect at the end of the current billing period; no further charges are incurred. We may terminate service for breach of these terms with notice. In cases of severe abuse, we reserve the right to terminate immediately.
11. Limitation of Liability
Cafora Host provides the service on an as-is basis. We are not liable for indirect, incidental, or consequential damages arising from the use of our service, including but not limited to data loss, service interruption, or third-party claims. Our total liability for any claim is limited to the amount you paid us in the twelve months preceding the claim.
12. Changes to These Terms
We may update these terms from time to time. Material changes will be communicated by email and noted on this page. Continued use of the service after changes take effect constitutes acceptance of the revised terms.
MY-L / Malaysia
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